Privacy policy

Last updated: 28/11/25

At Reading by Candlelight, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, and the choices you have.
It applies to readingbycandlelight.com.au and any related services we offer (the “Site”).

1. The Information We Collect

We collect personal information so we can create, prepare, and deliver your order, provide customer support, and improve your experience on our website.

Information you provide directly

When you make a purchase, create an account, or contact us, we may collect:

- Name

- Email address

- Billing & shipping address

- Phone number

- Payment details (processed securely by Shopify and/or third-party providers)

- Any other information you choose to share with us

Information collected automatically

When you browse the Site, we automatically receive:

- IP address

- Browser type, device type & operating system

- Time zone

- How you interact with the Site (pages viewed, clicks, referring websites, etc.)

- Cookies and tracking technologies (for analytics and personalised content)

This helps us understand how visitors use our website and improve their experience.

2. How We Use Your Information

We use your personal information to:

- Process, pack, and ship your orders

- Send order confirmations, shipping updates, and customer support messages

- Improve the Site through analytics and performance tracking

- Detect and prevent fraud or security issues

- Personalise your experience (recommended products, saved preferences, etc.)

- Provide marketing updates, if you have opted in

We only collect information we reasonably need to operate our business, in line with the Australian Privacy Principles (APPs).

3. Sharing Your Information

We never sell your personal information.

However, we do share data with trusted third parties who help us run our business, including:

- Shopify (e-commerce platform)

- Payment processors such as Shopify Payments, PayPal or other secure providers

- Shipping carriers (Australia Post, Sendle, etc.)

- Analytics tools such as Google Analytics

- Email service providers (Klaviyo, Shopify Email, etc.)

These third parties only receive the information required to perform their services and must handle it safely.

We may also share information if required by law (e.g., a lawful request, court order, or regulatory obligation).

4. Cookies & Tracking

We use cookies and similar technologies to:

- Keep your shopping cart active

- Analyse website traffic

- Improve site performance

- Provide personalised marketing (if consented)

You can disable cookies via your browser settings, although some features may not work correctly without them.

5. Marketing Communications

If you subscribe to our email list or opt-in at checkout, we may send updates about:

- New boxes

- Upcoming releases

- Special promotions

- Behind-the-scenes updates

You can unsubscribe at any time using the link in any email.

6. Your Rights

Under Australian law, you have the right to:

- Access the personal information we hold about you

- Request corrections if your details are inaccurate or incomplete

- Ask us to delete your information where legally possible

- Make a complaint if you believe your privacy has been breached

To exercise these rights, email:

molly@readingbycandlelight.com.au

7. Data Retention

We keep your information only for as long as needed:

- To fulfil your order

- To meet legal, tax, or accounting obligations

- For internal reporting and business purposes

You can request deletion of your information at any time.

8. International Transfers

Because Shopify and many of our service providers operate internationally, your information may be transferred or stored outside Australia.
Where this occurs, we ensure data is handled in line with the Australian Privacy Principles and Shopify’s global privacy standards.

9. Minors

Our Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, the law, or our services.
Any updates will be posted on this page with the revised date.

11. Contact Us

If you have questions, concerns, or wish to make a privacy complaint, please contact: